How should I cancel the order after making payment?
You should first find the order you want to cancel in your account and click “Leave Message” to communicate with the seller. If he agrees to return the money to you and clicks the button “I agree” in his account when you request refund, the system will automatically release the refund to you. How do I open a dispute if I haven’t received my order after a long time or the item I received is quite different from its description?
First, sign into your DHgate account and find the related order, then click “Leave Message” to communicate with the seller. If you reach an agreement with the seller including “Return”, “Refund” or “Item Replacement”, please follow the conditions that you’ve both agreed to. If not, you can apply for Open a Dispute within the timeframe based on your shipping methods below (This period begins the days the seller provided the order tracking number).
If supplier sent the products by EMS/SF, you can submit an \u0022Open a Dispute\u0022 from the 7th day to 90th day after seller sent the goods out.
If supplier sent the products by China Post/HK Post, you can submit an \u0022Open a Dispute\u0022 from the 10th day to 90th day after seller sent the goods out.
Please note that after 90 days, you will be unable to open a dispute.
What should I do if the seller refuses or doesn’t reply to my proposal?
You can continue communicating with the seller and put forth a new proposal. If you still can’t reach an agreement after 5 days you have opened the dispute, you can request DHgate mediation for a solution
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