How do I check my order status?
Click here to check your order status.
Order Status and tracking information is provided through our Order Visibility Portal (OVP).
The website stated my product would ship in 5-7 business days when I ordered it, but OVP is showing that it will ship at a later date. Is there something wrong?
Shipping times listed are estimates based on production time and product availability. An estimated ship date will be posted in OVP after your order is placed. If you chose any customizations when placing your order, your machine will be custom manufactured to meet the specifications you chose and estimated ship dates are subject to change. Once your order ships, OVP will reflect that information and provide your tracking number. You will also receive a shipping confirmation email.
I purchased expedited delivery. When should I expect to receive my order?
Your delivery time will vary depending on the delivery method selected at checkout and applies to the amount of time it takes for the product to be delivered once it has shipped. Expedited delivery will not speed up order processing or any manufacturing time that may be applicable to your order.
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